Clearing your browser's cache to fix error messages
At times, zzusis users have experienced trouble signing in to the portal. The zzusis team is here to help. If you receive the error message "You are not authorized to access this page" or "Data Integrity Error," please follow these steps:
- Log out of zzusis Portal
- Clear your browser cache, using the instructions below.
- Internet Explorer 7, 8, 9, 10 and 11
- Google Chrome 13
- Mozilla Firefox 3.6 or later
- Safari 3 and later
- Safari for iPhone, iPad, and iPod Touch
- Exit and close all open browser applications.
- Open a new browser window and log into zzusis Portal.
If this does not resolve the problem, call the Help Desk at 335-HELP (4357).
Instructions to clear your browser cache:
Internet Explorer 7, 8, 9, 10 and 11
- From the Tools menu, select Internet Options
- Select the General tab at the top of the window
- Under the Browsing History section, click the Delete button
- Within the "Delete Browsing History" dialog box, uncheck "Preserve Favorites website data"
- Under the Temporary Internet Files section, click the Delete files button
- Click Close, and then click OK to exit
- From the wrench menu, select Clear browsing history
- Place a check next to Empty the cache clearing the check marks in any other boxes
- Change the Clear data from the period to Everything
- From the Tools menu, select Clear Recent History
- Change the Time range to clear to Everything
- Place a check in the box next to Cache clearing the check marks in any other boxes
- Click Clear Now
- From the Edit menu (Safari menu on a Mac), choose Reset Safari
- Place a check next to Empty the cache clearing the check marks in any other boxes
- Click Reset
Safari for iPhone, iPad and iPod Touch
- Select Settings
- Select Safari
- Select Clear Cache
- When prompted to confirm that you want to clear the cache, select Clear